Privacy Policy

Last updated: January 2024

Introduction

Cosmic Robin is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.

Information We Collect

Personal Information

When you interact with our services, we may collect the following information:

• Name and contact details (email address, postal address)
• Travel preferences and requirements
• Dietary restrictions and accessibility needs
• Passport and identification information (for booking purposes)
• Payment information
• Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• Processing travel bookings and reservations
• Communicating about your travel arrangements
• Providing customer support and responding to enquiries
• Sending relevant travel updates and recommendations
• Improving our website and services
• Complying with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contract performance: to fulfil our travel service agreements
• Legitimate interests: to improve our services and communicate with you
• Consent: where you have explicitly agreed to data processing
• Legal compliance: to meet our regulatory obligations

Data Sharing

We may share your information with:

• Travel service providers (hotels, airlines, tour operators) to fulfil bookings
• Payment processors to handle transactions securely
• Legal authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Booking records are typically retained for seven years following the completion of travel.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Data portability

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and restricted access controls.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom for the purpose of fulfilling travel arrangements. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or direct notification.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Cosmic Robin
42 Wanderlust Lane
London, EC2A 4NE
United Kingdom
Email: [email protected]