GDPR Compliance

Last updated: January 2024

Our Commitment to Data Protection

Cosmic Robin is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) where applicable. We take the protection of your personal data seriously and have implemented measures to ensure your rights are respected.

Data Controller Information

Cosmic Robin acts as the data controller for personal information collected through our website and services. For data protection enquiries, please contact:

Cosmic Robin
42 Wanderlust Lane
London, EC2A 4NE
United Kingdom
Email: [email protected]

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right to Be Informed

You have the right to know how your personal data is being collected and used. Our Privacy Policy provides this information in detail.

Right of Access

You can request a copy of the personal data we hold about you. We will respond to such requests within one month.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances, including:

• When the data is no longer necessary for its original purpose
• When you withdraw consent
• When you object to processing and there are no overriding legitimate grounds

Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances, such as while we verify the accuracy of your data following a correction request.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you can request your data in a structured, commonly used, machine-readable format.

Right to Object

You can object to processing based on legitimate interests, direct marketing, and processing for research or statistical purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you, with certain exceptions.

Lawful Basis for Processing

We process personal data on the following lawful bases:

• Contractual necessity: Processing required to fulfil our travel service agreements
• Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights
• Consent: Where you have given explicit consent to processing
• Legal obligation: Where we are required by law to process data

Data Protection Measures

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorised personnel
• Regular security assessments and updates
• Staff training on data protection responsibilities
• Data processing agreements with third-party providers

International Data Transfers

When we transfer personal data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours where feasible. If the breach is likely to result in a high risk, we will also notify affected individuals without undue delay.

Exercising Your Rights

To exercise any of your rights, please contact us using the details provided above. We may need to verify your identity before processing your request. We will respond to valid requests within one month, though this period may be extended by two months for complex requests.

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow, SK9 5AF
Website: ico.org.uk

Changes to This Information

We may update this GDPR compliance information to reflect changes in our practices or regulatory requirements. We will notify you of significant changes.